Our promise
Refund Policy
Last updated: September 2026
48-Hour Money-Back Guarantee
If your letter wasn't what you needed, we'll refund you in full. No questions asked.
We want you to be completely satisfied with your WRC complaint submission letter. We know that sometimes a generated letter may not fit your exact situation — that's why we back every purchase with a straightforward refund policy.
How to Request a Refund
1
Contact us within 48 hours of purchase
Use our contact form and select "I'd like a refund" as the reason.
2
Include your email address
The one you used when purchasing, so we can locate your order.
3
We process your refund
We'll confirm within a few hours and issue a full refund via Stripe. Funds typically appear within 5–10 business days depending on your bank.
Eligibility
- Refund requested within 48 hours of purchase
- You provide the email address used at checkout
- One refund per purchase
What We Don't Refund
- Requests made more than 48 hours after purchase
- Any fees or costs associated with actually lodging your complaint with the Workplace Relations Commission (these are outside our control — WRC complaint submission itself is free of charge)
Irish Consumer Rights
This policy is in addition to your statutory rights under Irish consumer law. Under the Consumer Rights Act 2022, you may have additional rights that this policy does not limit.
Questions?
If you're unsure about anything, just contact us — we're happy to help.